Volume 3, Number 2  (2011)

CONTENTS

The Behavioral Consequence of Retail Service Quality: An Empirical Application of the Retail Service Quality Scale for Indian Customers of Apparel Specialty Stores
pp. 61-71
Author: Dr. Ranjit Roy Ghatak

PPP Model in Indian Healthcare System: A Comparison of Healthcare Development with Other Asian Countries
pp. 73-81
Author: Nenavath Sreenu

Role of E-Governance in Developing Countries
pp. 83-88
Authors: Dr. Banta Singh Jangra and Dwarka Prasad

Leadership Practices in Insurance Sector: A Comparative Analysis of LIC and Bajaj Allianz
pp. 89-98
Authors: Dr. Akshay Kumar Satsangi and Nutan Chauhan

Success Determinants of Export Marketing Performance in an Indian Context
pp. 99-109
Authors: Subhash S. Naik and Dr. Y.V. Reddy

Relationship between Age and Factors of Motivation: A Study with Special Reference to Punjab National Bank
pp. 111-116
Authors: Ashish Arya and Dr. Kamal Pant

Max De Pree: Leadership is an Art (Book Review)
pp. 117-118
Author: Lalit Kumar Yadav