Volume 15 No. 2 (2025)

CONTENTS

Employee Engagement and Its Impact on Service Productivity and Operational Performance
Chinedu Eze and Adaeze Okafor
 

Lean Six Sigma Applications for Improving Service Quality and Operational Efficiency
Thabo Mokoena and Lerato Molefe

 

Blockchain Technology for Transparency and Traceability in Global Supply Chains
Omar Al-Khatib and Dalia Mansour

 

Green Supply Chain Management and Sustainable Manufacturing Performance
Fahad Al-Rashid and Nour Haddad

 

Omnichannel Operations Management in Modern Retail and E-Commerce Services
Min-jun Park and Seo-yeon Choi

 

Predictive Analytics for Capacity Planning in Service and Manufacturing Operations
Wei Zhang and Lin Yue
 

Supplier Relationship Management and Supply Chain Performance in Global Markets
João Carvalho and Mariana Teixeira

 

Optimization of Logistics Networks for International Manufacturing Operations
Diego Herrera and Valentina Rojas

 

Customer-Centric Operations Management in Technology-Enabled Service Organizations
Lorenzo Bianchi and Chiara Ferraro
 

Total Quality Management and Operational Performance in Manufacturing Enterprises
Stefan Novak and Katarina Horvat

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